Trestle
Features

Everything in Trestle

Six areas, one platform. This is the plain list of what it does today, with nothing promised for later.

Ordering

Customers order from a private link on any device. There is no app, no password and no account to set up.

  • A private ordering link for each customer, on your own domain
  • A menu that filters by diet, allergen and price
  • Packages and pick your own boxes, priced a head
  • Delivery or collection, with a time slot from your settings
  • Eight order statuses from placed to paid, with the full history on every order
  • An order page for the customer with calendar links, messages, change requests and reorder
  • An inbox for your team, so messages and change requests never sit in someone's email
  • Orders taken over the phone by your team, with a warning before a rule is broken
  • Regular orders that repeat every week, fortnight or four weeks
  • Event enquiries that become a priced quote, and a quote that becomes an order
  • Voucher codes, personal codes and offers sent to a group of customers
  • Automatic emails for confirmation, changes, delivery and the morning after

Planning for a crowd

For the customer who knows how many are coming but not what to order. The planner turns a headcount into a menu.

  • Guests, meal and budget a head in, three options out
  • Best value, our pick and something special, all within the budget
  • Dietary needs covered first, then the sweet course trimmed to fit
  • A guest list link that collects what each guest cannot eat, first hand
  • The fourteen UK allergens on every product, with filters to match
  • One click from an option to the checkout

Company accounts

Businesses buy differently. An account holds several bookers, their rules and their invoicing in one place.

  • One account for a company with any number of bookers
  • An approval limit and named approvers, so large orders wait for a yes
  • Purchase order references carried from the order to the invoice
  • One invoice a month for each company, or an invoice for each order
  • Delivery sites saved against the account
  • Each customer's history, notes, account credit and loyalty card

Kitchen and deliveries

Everything the kitchen, the team and the drivers need on the day, without anyone copying from emails.

  • A prep sheet for each day with dietary and allergy notes first
  • Totals to make by category, with packages counted as the items inside them
  • Allergen labels and guest name labels for the printer
  • A capacity calendar with guest limits for each day and slot, and the option to close a day
  • A rota for your staff and a jobs board for who makes and delivers each order
  • Supplier orders sent for the day, with confirmations and invoices checked against them
  • A delivery run planned on a map with numbered stops
  • A link for the driver's phone with On my way and a proof of delivery photo

Money

Take payment the way each customer prefers, then let the chasing and the bookkeeping happen by themselves.

  • Card payments through your own Stripe account, connected at set up
  • Invoice and cash as alternatives, set per customer if you like
  • Payments and refunds recorded against the order
  • Invoices for an order or for a month, with VAT per line
  • A list of unpaid invoices and automatic reminders at 1, 8 and 22 days overdue
  • CSV exports for Xero and QuickBooks
  • Delivery charges, minimum orders, margins and VAT from your settings
  • Costs on every product, so profit is a report rather than a guess

Insight and control

See how the business is doing, hear from customers, and keep the admin safe.

  • Reports on revenue, profit, guests and best sellers
  • Visits to your ordering site
  • Feedback scores the morning after, with low scores flagged for a follow up
  • Kind words from customers shown on your site, if you choose
  • Roles for your team, so each person sees what they need
  • Two factor sign in for admin users
  • An audit log of every change and who made it
  • Business rules in one settings page, including slots, charges, VAT and closed days
  • Search across orders, customers and products

See it with your own menu.

Book a thirty minute demo. We will show you the platform with a menu like yours, answer your questions and talk through set up.

No commitment, and we reply within one working day.

We use these details to arrange your demo and for nothing else.